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Call us for all your car needs! 781-559-0721

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 781-559-0721 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Car Care Aware

Testimonials

  • John and his staff are always amazing! We've brought our cars here a few times and every time it's worked out very well. I had an issue once and the larger National chains were telling me I needed several things done and it was going to cost quite a bit. John checked the car out and said I didn't need half the work that they quoted. Honest, knowledgeable, fairly priced and is willing to explain the problem in a way you will understand if you don't happen to be proficient yourself in auto mechanics. No one wants their car in need of a repair but if you do, this is the place to come!
    -Lee Tr.

  • Been a happy customer for years! John is honest, does an excellent job, and is the only reason my 20 year old car lasted as long as it did. I can't recommend him highly enough!
    -Ellen W.

  • John is a great mechanic. Needed new brakes on my Lexus he did them for considerably less than I was quoted from the Lexus dealership.
    -Jake D.

  • John is just aces. He did many repairs on my old Audi A4 and I now bring my newer Audi A4 2.0T Quattro to him for maintenance. He is forthright, efficient and so glad to have him as my auto mechanic! Highly recommend ?????
    -John S.

  • John does great work and is very trustworthy. Work is done quickly at a fair price, and he always goes above and beyond.
    -Josh L.

  • Can not say enough about John and his work- honest, straightforward and priced fairly. I recently had my brakes checked and an oil change and he not only did flawless work at a great price, he even brought my car to my house (I live nearby)! Looks like I have found a great repair shop. If you're even thinking about bringing your car to John, I would not hesitate for a second. Great guy and great experience. You won't be sorry.
    -Todd S.

  • At a fair rate and usually in a timely manner you will get your car fixed and will be sure that is fixed and won't come back after couple of days again.
    -Masoud S.

  • A great garage with quick assessment and personable service. John was able to replace my grinding breaks within 24 hours at a fair price. Even tolerated me clumsily dropping pens in the office. Keep up the good work!
    -Jasmes L.

  • John was recommended to me by two of my colleagues at work, and I can see why. John took great care of me and was able to get my car troubles taken care of quickly. His pricing was incredibly fair and my family will be going to him with any future car issues.
    -Brooke B.

  • John did an excellent job on my car. I took it in because of a small gas leak. John quickly assessed the problem and got the job done when other mechanics wouldn't even look. He solved my problem and saved me from having to dump the car. Great work!
    -Isaac G.

  • Quick turnaround and great service at a reasonable price. John is a friendly, knowledgeable, and all around trustworthy guy. Would definitely recommend!
    -Tim A.

  • I've been taking my car to John at Catalano Automotive for over a year and am truly pleased at the service. My vehicle is an important possession that enables me to live, work, and play, and maintaining it's health is critical. John understands that and I always feel he is invested in my vehicle. Quick, friendly, cost effective service.
    -Griffin G.

  • I have been taking my cars to Catalano for years whether it is for routine maintenance or other repairs. John is honest, fair and always helps me to understand what?s going on with my cars. It?s easy to book appointments too. It?s great to have a local mechanic that I can trust. Highly recommend!
    -Debbie B.