Best Auto Repair, Needham

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Call us for all your car needs! 781-559-0721

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 781-559-0721 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Car Care Aware

Testimonials

  • I was told by a dealer that there was no way to repair a run flat tire, and that all four tires needed to be replaced (for a 4x car). I was afraid that I was in for the cost of four wheels. Then I came to Catalono, and Shae (I am not sure how to spell his name) was able to fix the tire. Even he was very busy, he took the car and it was ready in less than 10 minutes. No wonder these guys earned my trust over the years that I have been coming there, and I have always been impressed by their work quality.
    , 07/12/2021

  • reviewiconVery Informative and Quick
    I could not have been more pleased with my interaction with Catalano Auto. The owner took it upon himself to list a few different tire options for me after I let him know what I was looking for. The work was done quickly and they even vacuumed the inside of my car without being asked, very cool! I will most certainly be going back there for any other needs that come up.
    , 01/21/2021

  • reviewiconBrake Repair
    Brakes, near Newton, MA
    I was very impressed by all the positive online comments for John and his Catalano Automotive Repair. I thus brought my Toyota to him about a year ago with some concern with the brakes. He did a quick check and said all looked fine - no need to do any replacement. A couple weeks ago, I brought the car to him again for maintenance and others. The whole process was efficient and John was very professional. He even offered the service to drop the car as I couldn't go there to pick it up before the New Year holiday. Definitely will be back again and recommend to others.
    , 01/08/2021

  • reviewicon
    John and his staff are always amazing! We've brought our cars here a few times and every time it's worked out very well. I had an issue once and the larger National chains were telling me I needed several things done and it was going to cost quite a bit. John checked the car out and said I didn't need half the work that they quoted. Honest, knowledgeable, fairly priced and is willing to explain the problem in a way you will understand if you don't happen to be proficient yourself in auto mechanics. No one wants their car in need of a repair but if you do, this is the place to come!


  • reviewicon
    Been a happy customer for years! John is honest, does an excellent job, and is the only reason my 20 year old car lasted as long as it did. I can't recommend him highly enough!


  • reviewicon
    John is a great mechanic. Needed new brakes on my Lexus he did them for considerably less than I was quoted from the Lexus dealership.