Best Auto Repair, Needham

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Call us for all your car needs! 781-559-0721

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 781-559-0721 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Car Care Aware

Testimonials

  • reviewiconVery Informative and Quick
    I could not have been more pleased with my interaction with Catalano Auto. The owner took it upon himself to list a few different tire options for me after I let him know what I was looking for. The work was done quickly and they even vacuumed the inside of my car without being asked, very cool! I will most certainly be going back there for any other needs that come up.
    , 01/21/2021

  • reviewiconBrake Repair
    Brakes, near Newton, MA
    I was very impressed by all the positive online comments for John and his Catalano Automotive Repair. I thus brought my Toyota to him about a year ago with some concern with the brakes. He did a quick check and said all looked fine - no need to do any replacement. A couple weeks ago, I brought the car to him again for maintenance and others. The whole process was efficient and John was very professional. He even offered the service to drop the car as I couldn't go there to pick it up before the New Year holiday. Definitely will be back again and recommend to others.
    , 01/08/2021

  • reviewicon
    John and his staff are always amazing! We've brought our cars here a few times and every time it's worked out very well. I had an issue once and the larger National chains were telling me I needed several things done and it was going to cost quite a bit. John checked the car out and said I didn't need half the work that they quoted. Honest, knowledgeable, fairly priced and is willing to explain the problem in a way you will understand if you don't happen to be proficient yourself in auto mechanics. No one wants their car in need of a repair but if you do, this is the place to come!


  • reviewicon
    Been a happy customer for years! John is honest, does an excellent job, and is the only reason my 20 year old car lasted as long as it did. I can't recommend him highly enough!


  • reviewicon
    John is a great mechanic. Needed new brakes on my Lexus he did them for considerably less than I was quoted from the Lexus dealership.


  • reviewicon
    John is just aces. He did many repairs on my old Audi A4 and I now bring my newer Audi A4 2.0T Quattro to him for maintenance. He is forthright, efficient and so glad to have him as my auto mechanic! Highly recommend ?????