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Call us for all your car needs! 781-559-0721

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 781-559-0721 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Car Care Aware

Testimonials

  • John and his staff are always amazing! We've brought our cars here a few times and every time it's worked out very well. I had an issue once and the larger National chains were telling me I needed several things done and it was going to cost quite a bit. John checked the car out and said I didn't need half the work that they quoted. Honest, knowledgeable, fairly priced and is willing to explain the problem in a way you will understand if you don't happen to be proficient yourself in auto mechanics. No one wants their car in need of a repair but if you do, this is the place to come!
    -Lee Tr.

  • Been a happy customer for years! John is honest, does an excellent job, and is the only reason my 20 year old car lasted as long as it did. I can't recommend him highly enough!
    -Ellen W.

  • John is a great mechanic. Needed new brakes on my Lexus he did them for considerably less than I was quoted from the Lexus dealership.
    -Jake D.

  • John is just aces. He did many repairs on my old Audi A4 and I now bring my newer Audi A4 2.0T Quattro to him for maintenance. He is forthright, efficient and so glad to have him as my auto mechanic! Highly recommend ?????
    -John S.

  • John does great work and is very trustworthy. Work is done quickly at a fair price, and he always goes above and beyond.
    -Josh L.

  • Can not say enough about John and his work- honest, straightforward and priced fairly. I recently had my brakes checked and an oil change and he not only did flawless work at a great price, he even brought my car to my house (I live nearby)! Looks like I have found a great repair shop. If you're even thinking about bringing your car to John, I would not hesitate for a second. Great guy and great experience. You won't be sorry.
    -Todd S.

  • At a fair rate and usually in a timely manner you will get your car fixed and will be sure that is fixed and won't come back after couple of days again.
    -Masoud S.

  • A great garage with quick assessment and personable service. John was able to replace my grinding breaks within 24 hours at a fair price. Even tolerated me clumsily dropping pens in the office. Keep up the good work!
    -Jasmes L.

  • John was recommended to me by two of my colleagues at work, and I can see why. John took great care of me and was able to get my car troubles taken care of quickly. His pricing was incredibly fair and my family will be going to him with any future car issues.
    -Brooke B.

  • John did an excellent job on my car. I took it in because of a small gas leak. John quickly assessed the problem and got the job done when other mechanics wouldn't even look. He solved my problem and saved me from having to dump the car. Great work!
    -Isaac G.

  • Quick turnaround and great service at a reasonable price. John is a friendly, knowledgeable, and all around trustworthy guy. Would definitely recommend!
    -Tim A.

  • I've been taking my car to John at Catalano Automotive for over a year and am truly pleased at the service. My vehicle is an important possession that enables me to live, work, and play, and maintaining it's health is critical. John understands that and I always feel he is invested in my vehicle. Quick, friendly, cost effective service.
    -Griffin G.

  • I have been taking my cars to Catalano for years whether it is for routine maintenance or other repairs. John is honest, fair and always helps me to understand what?s going on with my cars. It?s easy to book appointments too. It?s great to have a local mechanic that I can trust. Highly recommend!
    -Debbie B.